2013年政法干警面试模拟试题：地铁故障
<SPAN style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; DISPLAY: inline !important; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; FLOAT: none; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px">地铁因故障而晚点，现场有人起哄，有人要退票，站台上人多混乱，如果你是现场的工作人员，这时怎么办?<SPAN class=Apple-converted-space> </SPAN></SPAN><BR style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"><SPAN style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; DISPLAY: inline !important; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; FLOAT: none; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"> 【解析】 应变型问题<SPAN class=Apple-converted-space> </SPAN></SPAN><BR style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"><SPAN style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; DISPLAY: inline !important; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; FLOAT: none; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"> 【此题考核核心】 应急处理能力<SPAN class=Apple-converted-space> </SPAN></SPAN><BR style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"><SPAN style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; DISPLAY: inline !important; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; FLOAT: none; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"> 【答题主线】 冷静+多种措施<SPAN class=Apple-converted-space> </SPAN></SPAN><BR style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"><SPAN style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; DISPLAY: inline !important; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; FLOAT: none; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"> 【参考答案】 作为现场的工作人员，我会积极采取措施，控制局面，保证秩序，保证人员安全。对此我将会采取以下措施：<SPAN class=Apple-converted-space> </SPAN></SPAN><BR style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"><SPAN style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; DISPLAY: inline !important; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; FLOAT: none; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"> 向大家表示歉意，并请大家保持冷静，并让地铁保安和工作人员做好现场秩序的维护。<SPAN class=Apple-converted-space> </SPAN></SPAN><BR style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"><SPAN style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; DISPLAY: inline !important; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; FLOAT: none; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"> 及时和地铁指挥中心取得联系，询问地铁什么时候到站。<SPAN class=Apple-converted-space> </SPAN></SPAN><BR style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"><SPAN style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; DISPLAY: inline !important; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; FLOAT: none; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"> 向群众解释说明地铁的故障和大体到达时间，如果有事情着急的乘客可以办理退票，改乘其他的交通工具，并对他们的理解和支持表示感谢。对那些不是太着急的乘客做好安抚工作，请他们安静的等待。对那些起哄的人员重点关注，防止他们聚众闹事。在必要的情况下请乘警进行处理。<SPAN class=Apple-converted-space> </SPAN></SPAN><BR style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"><SPAN style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; DISPLAY: inline !important; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; FLOAT: none; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"> 把事件的情况及时向领导汇报，听取领导的意见和处理办法，以做好后续的工作。<SPAN class=Apple-converted-space> </SPAN></SPAN><BR style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"><SPAN style="TEXT-ALIGN: left; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); TEXT-INDENT: 0px; DISPLAY: inline !important; FONT: 14px/25px 宋体; WHITE-SPACE: normal; ORPHANS: 2; FLOAT: none; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"> 【专家点睛】 这是一个应变型试题，考查考生在紧急情况下处理问题的反映速度和处理能力。面对危机，我们首先要沉着处理，然后采取切实可行的措施应对危机。最终的目的是解决问题，如果考生给出的措施不能解决实际问题就是无效的行为，所以考生回答这类题目时最关注的是解决问题的方法的时效性。 </SPAN><STRONG style="TEXT-ALIGN: left; LINE-HEIGHT: 25px; WIDOWS: 2; TEXT-TRANSFORM: none; BACKGROUND-COLOR: rgb(245,253,255); FONT-VARIANT: normal; FONT-STYLE: normal; TEXT-INDENT: 0px; FONT-FAMILY: 宋体; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); FONT-SIZE: 14px; WORD-SPACING: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"> </STRONG>
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